This notice provides highlights of our full Privacy Code and applies to personal information collected, used and disclosed by Living Life Cycles Inc.

Our Privacy Policy informs you of the policies and practices we have in place relating to the management of personal information at Living Life Cycles Inc. The word "information" means personal, financial and other details about you that you provide to us and we obtain from others outside our organization, including through the products and services you use. It consists of five key principles:

1. Collecting and using information

Either before or when we collect information about you, we will explain how we intend to use it. We will limit the information we collect to what we need for those purposes, and we will use it only for those purposes. We will obtain your consent if we wish to use your information for any other purpose.

2. Releasing information

We may provide your information to other persons in situations where -

1. we have your consent
2. the other parties are our suppliers or agents who assist us in serving you
3. transfers of a business are involved

3. Protecting information

We will protect your information with appropriate safeguards and security measures. We will retain your information only for the time it is required for the purposes we explain.

4. Providing information access and accuracy

We will give you access to the information we retain about you. We will make every reasonable effort to keep your information accurate and up-to-date.

5. Respecting and responding to your privacy concerns

In the Privacy Code, we will explain your options for refusing or withdrawing consent to the collection, use and release of your information, and we will record and respect your choices. We will investigate and respond to your concerns about any aspect of our handling of your information.

How we obtain your consent

It is important to understand the different ways that we may obtain your consent to collect, use, disclose and share your personal information.

Depending on the situation and the sensitivity of the information, we may obtain your consent in different ways. Express consent may be obtained verbally, online or in writing. Implied consent may be obtained through your use of a product, or when you approach us to obtain products or services from us.

We will not make your consent a condition of obtaining a product or service, unless it is reasonably or legally required, and we will clearly indicate when this is the case.

Why we share your information

With your consent, we may share your information within our company. This will help us serve you better and determine whether any products or services of Living Life Cycles Inc. are suitable for you so that we can offer them to you.

We want to serve you better and meet your customer service expectations. Agreeing to let us share your information within Living Life Cycles Inc. helps us to meet this goal.

Sharing information lets us instantly recognize your total relationship with Living Life Cycles Inc., no matter when or where you contact us or which one of us you contact. It also means that in some circumstances, changes to your information can be made once and be effective for all your products or services with Living Life Cycles Inc.

This consent is optional and you can decide to withdraw it at any time for the purposes listed above. Please refer to the "Respecting your preference" section.

Your information

We do not sell or rent customer lists or personal information to others. However, we may release your information to parties outside Living Life Cycles Inc. in certain circumstances, which include -

1. With your consent
2. For servicing purposes

How we protect your information

We will protect your information with appropriate safeguards and security measures.

We retain your information only as long as it is required for the reasons it was collected.

The length of time we retain information varies depending on the product or service and the nature of the information. This period may extend beyond the end of your relationship with us but only for so long as it is necessary for us to have sufficient information to respond to any issue that may arise at a later date. When your information is no longer needed for the purposes explained to you, we have procedures to destroy, delete, erase or convert it to an anonymous form.

Your right to access your information

We will give you access to the information we have about you. If requested, we will assist you in making your request.

Respecting your preference

We will explain your options of refusing or withdrawing consent to the collection, use or release of your information, and, given reasonable notice, we will record and respect your choices.

In most cases you are free to refuse or withdraw your consent at any time. You may do so by contacting us at 1-888-552-1860. We will be pleased to explain your options and any consequences of refusing or withdrawing your consent, and record your choices.

There are several privacy preferences available to you, subject to legal, business or contractual requirements. If you prefer, you may choose not to have us -

1. Contact you occasionally either by mail, telephone, or email, or all of these methods, with direct marketing offers that may be of benefit to you
2. Share your financial and account information with other members of Living Life Cycles Inc.
3. Contact you to participate in customer research and surveys

Our online Privacy Policy

Protecting your privacy and the confidentiality of your personal information is fundamental to the way we do business with you within Living Life Cycles Inc., whether over the Internet or on the telephone.

Visiting our information sites

When you go directly to the information portion of our websites and move from page to page, read pages or download content onto your computer, we learn which pages are visited, what content is downloaded, and the address of websites that you visited immediately before coming to our websites. However, none of this is associated with you as an individual. It is measured only in aggregate.

We use this information to find out how many people visit our websites and which sections of the sites are visited most frequently. This helps us to know what type of information is most useful to our website visitors so that we can improve our websites and make it easier for our website visitors to access information. We record the statistical information on the numbers of visitors to our websites, but no information about you in particular will be kept or used.

Using our Internet services

When you register for one of our Internet transaction services, we compile a profile of you for that service (e.g. name, address, login ID, IP address, etc.).

Each time you use our Internet services, we collect your login ID and the informational pages of the web that you visit while using the service.

We use your profile in responding to your enquiries on the service. We use your login ID to identify you as a user of the service. We use the transaction information in the aggregate to assess and improve the service.

Cookies

A cookie is a small file containing certain pieces of information that a website creates when you visit the site. It can track how and when you use a site, which site you visited immediately before, and it can store that information about you.

There are two common types of cookies, "session cookies" and "persistent cookies". Session cookies store information only for the length of time that you are connected to a website - they are not written onto your hard drive. Once you leave the website, the originator of the cookie no longer has the information that was contained on it.

We use session cookies to track your visits within our site. We use that information to determine the type of information that you are looking for in our site and to improve our site. We use information about the site you visited immediately prior to our site to assess the viability of links to our site that we have created on third party sites.

The information stored in "persistent cookies" is written onto your hard drive and remains there until the expiry date of the cookie. Currently, most browsers do not distinguish between session cookies and persistent cookies. For web services to operate, your browser must be set to accept cookies. If you are concerned about having your browser enabled to accept cookies while you are surfing other websites, we recommend that you enable your browser to notify you when it is receiving a cookie. This gives you the ability of accepting or rejecting any cookie presented by the web server you are visiting.

Email comments, questions or responses

When you send us an email or when you ask us to respond to you by email, we learn your exact email address and any information you have included in the email.

We use your email address to acknowledge your comments and/or reply to your questions, and we will store your communication and our reply in case we correspond further. We will not sell your email address to anyone outside Living Life Cycles Inc.. We may use your email address to send you information about offers on products and services that we believe may be of interest to you. If you don't want us to contact you by email with offers on products and services, you may tell us so at any time.

If you have asked us to put you on an email mailing list to provide you with certain information on a regular basis, or if we send you information our products and services by email, you may ask us to remove you from the list at any time (using the unsubscribe instructions provided with each email and on the site where you signed up).

Remember that email sent over the Internet is generally unencrypted. If Living Life Cycles Inc. requests that you transmit confidential information to us over the Internet when filling out an application online, we ensure that such transmission is encrypted. We recommend that you use caution when forwarding free-format email messages to us and that you do not include confidential information in those messages, as they are not encrypted.

Important Information About Preventing Email Fraud: From time to time, fraudulent emails may be circulated to you claiming to have been issued by Canadian companies, requesting customers to verify their personal information. People are often asked to click on a link in the email that directs them to a pop-up window or modified online login page to enter their respective login ID and password.

We will never send email messages to customers requesting confidential information such as passwords. Please do not act on any such emails as you may compromise your information by following links to a counterfeit Internet site(s).

Email disclaimer: For your protection, do not send confidential or personal information via email, as it is NOT a secure method of communication. If your request is urgent or requires disclosure of confidential or personal information for resolution, please call us.

Responding to surveys

When you submit your response to a survey question, we learn your answer or any opinions or information that you volunteer.

For a survey, we may use your submission to come up with the survey results, and we may publish those results in aggregate on our websites. We may also use your response to improve products or services of Living Life Cycles Inc.. Based on your participation in either, we may forward information about our products and services that we believe may be of interest to you.

Addressing your concerns

If you have any questions, concerns or problems about privacy, confidentiality or how a request for information was handled, we encourage you to let us know, and you can take the following actions. If you choose to mail, fax or email us, please include your full name, address and telephone number.

Contact us in one of the following ways:

Telephone: 1-888-552-1860 9 am to 5 pm Monday to Friday
Mail:	Customer Feedback Living Life Cycles Inc. 73 Popham Lane West, RR 4 Brighton, ON K0K 1H0
Fax: 1-613-475-0531
Email: ask@livinglifecycles.com

We'll work hard to provide an acceptable solution.

The "Living Life Cycles Inc. Privacy Code" complies with the provisions of the Personal Information Protection and Electronics Documents Act.